Terms & conditions.

The Mad Monkey Loyalty Program rewards guests for staying with us across every Mad Monkey. It runs on four membership tiers:

• MEMBER — on joining, before any stays are completed.
• MAD — after your first unique Mad Monkey property stay.
• MADDER — after your third unique property stay.
• MADDEST — after your fifth unique property stay.

All tiers come with specific benefits, which may vary by location and are subject to availability.

• You must be 18 or older to join.
• The programme is free to join.
• Each individual may hold only one loyalty account.
• The programme is for personal use only. It cannot be transferred, shared, or combined with another account.

• Enrol through the Mad Monkey website, the app, or at hostel reception.
• On enrolment you are assigned the MEMBER tier, and level up on qualifying stay activity as defined in section 04.

Perks subject to availability at every tier.

• MEMBER

  Before any stays

  • Extended Happy HourExtended drink deals. Show your status at the bar.
  • All-Access F&B OffersEvery current food and drink promotion. Show your status at the bar.
• MAD

  After your first stay

  • Extended Happy HourShow your status at the bar.
  • All-Access F&B OffersShow your status at the bar.
  • VIP Perks & Insider InfoEarly updates, news and offers direct from Mad Monkey.
• MADDER

  After your third stay · All MAD perks, plus

  • Free 1 night in a new country (one-time)Redeem one free night (minimum stay 2 nights) at any Mad Monkey the first time you visit a new country after unlocking MADDER. Single use, once per member. Dorm beds only.
  • Free birthday stay — 1 nightSoutheast Asia only; Australia excluded. Use it within 30 days before or after your birthday. Dorm beds only.
• MADDEST

  After your fifth stay · All MADDER perks, plus

  • Free 2 nights in a new country (one-time)Redeem two free nights (minimum stay 3 nights) at any Mad Monkey the first time you visit a new country after unlocking MADDEST. Single use, once per member. Dorm beds only.
  • Free birthday stay — 2 nights (Southeast Asia)Two complimentary nights around your birthday, within 30 days either side. Dorm beds only.
  • Free birthday stay — AustraliaOne complimentary night, redeemable on the night of your actual birthday only. Dorm beds only. Arrange directly with coogeebeach@madmonkeyhostels.com.
  • Early check-in & late check-outBased on availability and must be requested in advance. Dorm beds only.
  • Free pub crawl each monthOnce per calendar month per MADDEST member. Book at reception. You do not need to be staying with us to redeem it.

• Claim perks through Customer Support or with a reception team member.
• Free night benefits must be booked in advance — no walk-ins, no retroactive claims.
• Benefits cannot be combined with other promotions, offers or discounts unless we say so.
• Some perks are limited by location or availability.

• All perks are subject to availability and may change at any time without notice.
• Mad Monkey may modify or cancel perks, tiers or terms at its discretion.
• Benefits have no cash value and cannot be exchanged or sold.
• Perks are non-transferable and valid only for the account holder.

• We may verify member eligibility and activity at any time.
• Accounts in violation of these terms — abuse or fraudulent use — may be suspended or terminated.
• Unused or unredeemed perks are forfeited on termination.

• Taking part in the programme is subject to Mad Monkey’s Privacy Policy.
• By enrolling you consent to marketing, operational and loyalty communications by email, app notification or SMS.

Questions, or want to redeem something? Talk to Customer Service.